Displaying posts categorized under

Customer Loyalty

Reinventing your Brand

Brands prove to have an emotional connection with people as they most certainly have proven their value and familiarity. However, the emotional factor alone may not be enough, because now is a different marketing field. Apart from other emerging brands, customers have become more discriminating and their buying behavior has changed. And as technology advances […]

How to Handle Customer Complaints

Customer complaints are unavoidable in any business or enterprise and handling such issues can be very challenging. Even careful operation does not make you immune to having unhappy customers. To handle customer complaints effectively, here are some points that you can follow: – Listen. Listen and put yourself in the customer’s shoes and understand the situation […]